Terms and Conditions

Welcome to WaffleDuck!

These Terms and Conditions govern your access to and use of our website [www.waffleduck.in] and any purchases you make through it. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our website.

WaffleDuck is an online store that sells handcrafted cookies and related products. For questions, contact us at mail.waffleduck@gmail.com

You agree to:
Use the site only for lawful purposes
Not misuse or interfere with the security of the website
Not use automated tools (bots, scrapers) without our permission
Provide accurate information when creating an account or making a purchase

You may create an account to streamline your shopping experience. You’re responsible for:
Keeping your login credentials confidential
All activity under your account
WaffleDuck reserves the right to suspend or terminate accounts that violate these Terms.

All prices are in Indian Rupees and include any applicable taxes unless stated otherwise. We may change product pricing, descriptions, or availability at any time without notice.
We reserve the right to cancel or limit orders for any reason, including suspected fraud or stock shortages.

When you place an order:
You agree that all information provided is accurate and complete.
Payment is required at the time of purchase.
We use secure third-party payment processors.
Once confirmed, we will send you an order summary via email.

Shipping times vary by location and will be estimated at checkout.
We are not responsible for delays caused by carriers, weather, or incorrect addresses.
Risk of loss transfers to you upon delivery.
For more details, see our [Shipping Policy].

Due to the perishable nature of our products, we do not accept returns unless the product is damaged or incorrect.

If there's an issue with your order, please contact us within 3 days of delivery at mail.waffleduck@gmail.com. We may require photos or proof of the issue.

All content on our website (text, logos, images, recipes, designs) is owned by WaffleDuck or used with permission. You may not reproduce, distribute, or use our content without written consent.

To the fullest extent allowed by law, WaffleDuck is not liable for:
Any indirect, incidental, or consequential damages
Loss of data, revenue, or profits
Personal injury from product misuse or allergies (please read all ingredient labels)

You agree to indemnify and hold WaffleDuck harmless from any claims, damages, or expenses arising from your use of the site or violation of these Terms.

These Terms are governed by the laws in India, without regard to conflict of laws principles. Any disputes will be resolved in the courts of Kerala jurisdiction.

We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the new Terms.

If you have any questions or concerns about these Terms, reach out to us:
Email mail.waffleduck@gmail.com
Website: www.waffleduck.in
Call or text +91 884 883 0920

Product Disclaimer (Allergens & Food Safety)

Our cookies are made in a facility that uses or processes the following common allergens:

  • Wheat (gluten)
  • Milk (dairy)
  • Soy
  • Peanuts
  • Tree nuts (e.g., almonds, pecans)

We do our best to avoid cross-contamination, but we cannot guarantee our products are free from trace amounts of allergens. If you have a severe food allergy or intolerance, we recommend you refrain from purchasing our products.

  • Cookies are best consumed within the shelf life mentioned in the package.
  • To keep them fresh, store in an airtight container at room temperature.

You agree to:
Use the site only for lawful purposes
Not misuse or interfere with the security of the website
Not use automated tools (bots, scrapers) without our permission
Provide accurate information when creating an account or making a purchase

WaffleDuck is not liable for adverse reactions due to ingredient sensitivities or improper storage. Always read the ingredient list on each product page carefully before ordering.